At brideglow.store, we are committed to helping you achieve your perfect wedding day look. Due to the high-value and hygienic nature of our bridal collection, we maintain strict standards:
- Inspection Window: You must inspect your items immediately upon receipt. Any concerns regarding the condition of the product must be reported to us within 24 hours of delivery.
- Eligibility: Due to hygiene regulations, items must be in brand-new, unopened, and unused condition, with all original seals and authenticity tags intact. Products showing any signs of handling or use are strictly non-returnable.
- Refunds/Exchanges:
- Quality Assurance: If an item is found to be defective, we will arrange for a secure replacement.
- Returns: We do not offer cash refunds for change of mind. Approved returns will be processed as store credit, minus any shipping and insurance costs, following a thorough security inspection.
- Process: To initiate a request, please contact our concierge team with your order number and security seal verification. Customers are responsible for using our recommended secure shipping methods for any return.